fbpx
  • Location: Coral Springs, Florida
  • Type: Direct Hire
  • Job #10423

OVERVIEW OF THE POSITION:

Working as part of a growing team, the SOA will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

They must be comfortable working with

  • Management
  • the Sales Team and Channel Partners
  • Customers and
  • Suppliers

 

to ensure our online sales transactions and daily operations all run smoothly.

They will have big role to play in helping us deliver Total Customer Satisfaction.

KEY RESPONSIBILITIES:

  1. General office administration
  2. Executive Assistant to the President
  3. Assist with the creation of processes and policies to enable the company to scale
  4. Support quotation preparation
  5. Customer / sales support
  6. Manage customer and vendor purchase orders via the ecommerce platform
  7. Create monthly business updates for management
  8. Admin support for project managers including project progress report generation
  9. Coordinate vendor shipment deliveries to ensure on-time and accurate performance
  10. Update online catalog from time to time
  11. Receive and handle inbound telephone calls from customers inquiring about products and return merchandise
  12. Answer phone and website questions pertaining to customer order requests and product questions

KEY DELIVERABLES:

  1. Total Customer Satisfaction – Internal and External
  2. On time delivery of quotations to customers and channel partners
  3. On time product delivery and customer notifications
  4. An always up to date online product catalog upkeep
  5. On time Report issuance

THE IDEAL PERSON:

Experience:

  1. Minimum of 2 years in customer and sales service /support role in a Business to Business (B2B) environment (i.e. not retail or consumer facing)
  2. Inside B2B Sales
  3. Purchasing
  4. Office management

Skills:

  1. Strong attention to detail
  2. Proficient at using Microsoft Office applications
  3. Strong listening and presentation skills
  4. Demonstrable excellent verbal and written communications skills
  5. Ability to multi-task, prioritize, and manage time effectively

Qualifications:

  1. College degree or associates degree

Personality:

  1. Upbeat and positive demeanor
  2. High energy self-starter
  3. Very much a team player
  4. Eager to learn and grow with the company
  5. Comfortable with change

COMPENSATION AND BENEFITS:

  1. Competitive Salary
  2. Health/Dental/Vision Insurance
  3. Attractive matching 401k plan
  4. Profit sharing
  5. Paid time off

 

Coffee Icon2018 Brew by Coffee Creative Studio