Job Title: Brand Growth & Retention Executive

Job Summary

Must be able to work to achieve optimum customer service, revenue, and long-term account goals that align with company goals while maintaining a satisfying lifetime relationship with the client.
The Brand Growth Executive will present innovation to existing clients and be responsible for a continuous pipeline of newness into their assigned group of accounts.
The Brand Growth Executive will handle the business relationships for major accounts and the company and must be detail-oriented and motivated.

Organizational Relationships

Duties & Responsibilities

Ensure client expectations are met and superior customer satisfaction is achieved
Exceed sales growth goals and expectations for mutually agreed client quotas
Manage, renew, and renegotiate terms with existing clients
Meet regularly with clients to conduct quarterly business reviews and regular GAP and innovation presentations.
Review and prepare RFPs
Meet strict deadlines and respond in a timely and professional manner
Arrange meetings with assigned client territory to discuss their needs
Address any necessary issues with potential clients before contracts are signed
Work as a partner to help clients reach their goals through superior customer service
Present client ideas, information, and needs to other departments, including the marketing team, the creative team, project managers; present information in any relevant meeting or review
Manage the account GP margins and budget
Ensure all process timelines are met and up-to-date
Maintain good client relationships while building new client relationships
Take a consultive approach to guiding customers into the product selection that fits the needs of their brand
Performs any other duties or tasks that may be required of you by the company
Promotes and demonstrates behavior consistent with the company’s core values and policies

Requirements & Qualifications

Provide superior customer service to exceed customer expectations
Able to work in a fast-paced environment with a very positive attitude
Persuasive and unafraid to negotiate; has good business sense
Up-to-date on the latest industry trends; able to articulate trends and potential clearly and confidently
Possesses excellent interpersonal and customer service skills
Able to multi-task while efficiently managing priorities
Excellent written and verbal communication skills
Pays strict attention to detail
Minimum of three years related experience in sales, management, or relevant role in the industry
Superior computer skills; proficient in Microsoft Office Suite; knowledge of Salesforce or other programs a plus
Bachelor’s degree in business or related field; or equivalent experience required

Brand Growth Executive (hybrid)

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