• Location: Boca Raton, Florida
  • Type: Direct Hire
  • Job #10587

Job Title: Brand Growth & Retention Executive

Job Summary

  • Must be able to work to achieve optimum customer service, revenue, and long-term account goals that align with company goals while maintaining a satisfying lifetime relationship with the client.
  • The Brand Growth Executive will present innovation to existing clients and be responsible for a continuous pipeline of newness into their assigned group of accounts.
  • The Brand Growth Executive will handle the business relationships for major accounts and the company and must be detail-oriented and motivated.

Organizational Relationships

  • Reports to:  Sales Manager

Duties & Responsibilities

  • Ensure client expectations are met and superior customer satisfaction is achieved
  • Exceed sales growth goals and expectations for mutually agreed client quotas
  • Manage, renew, and renegotiate terms with existing clients
  • Meet regularly with clients to conduct quarterly business reviews and regular GAP and innovation presentations.
  • Review and prepare RFPs
  • Meet strict deadlines and respond in a timely and professional manner
  • Arrange meetings with assigned client territory to discuss their needs
  • Address any necessary issues with potential clients before contracts are signed
  • Work as a partner to help clients reach their goals through superior customer service
  • Present client ideas, information, and needs to other departments, including the marketing team, the creative team, project managers; present information in any relevant meeting or review
  • Manage the account GP margins and budget
  • Ensure all process timelines are met and up-to-date
  • Maintain good client relationships while building new client relationships
  • Take a consultive approach to guiding customers into the product selection that fits the needs of their brand
  • Performs any other duties or tasks that may be required of you by the company
  • Promotes and demonstrates behavior consistent with the company’s core values and policies

Requirements & Qualifications

  • Provide superior customer service to exceed customer expectations
  • Able to work in a fast-paced environment with a very positive attitude
  • Persuasive and unafraid to negotiate; has good business sense
  • Up-to-date on the latest industry trends; able to articulate trends and potential clearly and confidently
  • Possesses excellent interpersonal and customer service skills
  • Able to multi-task while efficiently managing priorities
  • Excellent written and verbal communication skills
  • Pays strict attention to detail
  • Minimum of three years related experience in sales, management, or relevant role in the industry
  • Superior computer skills; proficient in Microsoft Office Suite; knowledge of Salesforce or other programs a plus
  • Bachelor’s degree in business or related field; or equivalent experience required
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